End-to-End AI Support for Software Companies
Simplex is an End-to-End AI Support Organization for software companies.
A perfectly orchestrated support organization spanning from an interactive technical assistant for customers and Tier 1, all the way to automated, in-depth log, cloud, configuration, and system troubleshooting assistance for Tier 2 and 3.
Super Fast SLA | No Burden on Engineering | 5-Star CX
Simplex is transforming our support operations by enhancing our complex troubleshooting capabilities. Our team now approaches technical issues with greater confidence, setting us up for continued success. The AI automation represents a breakthrough in how we handle challenging problems, freeing up valuable engineering resources and opening new possibilities for growth and innovation in our customer service approach.– Yoni Tsrouya, VP Customer Success & Services, Dot Compliance
400+ Integrations for Smooth Sailing.
We take Security, Privacy and Compliance Seriously.
SOC 2 Type 2 In Progress with Vanta and Audited by EY. Visit our Trust Center.
About Us
We are ex-Salesforce, second-time founders who previously built an AI startup with multiple Fortune 100 customers, and now, backed by a US venture capital firm with execs from JPMorgan Chase, HP and Meta, we are aiming at revolutionizing the way software companies provide delightful and reliable support, achieving an outstanding customer experience for customers while unlocking customer and revenue growth like never before for organizations.